FAQs
Frequently Asked Questions
Do you need help getting your business finances in order? Are you looking for an online accounting firm that can provide comprehensive support? If so, we’ve got you covered; here are 10 FAQs about our online accounting firm:
What services do you offer?
Our firm offers a full range of accounting and bookkeeping services, including financial statement preparation, accounts receivable/payable management, corporate secretary service, payroll processing, and tax compliance. We also offer consulting services to help businesses streamline their operations and improve their bottom line.
What are your rates?
Our rates are very competitive. We offer discounts for clients who sign up for multiple services, and we also offer monthly payment plans to make our services even more affordable.
How do I sign up?
You can sign up for our services online, by phone, or in person at our Singapore office. We’ll need some basic information from you to get started, including your company name and contact information.
How long does it take to get set up?
Once we have all the necessary information from you, we can usually have your account set up within 1-2 business days.
Do I need to install any software?
No, everything is done online through our secure website. You can access your account from anywhere with an internet connection.
How often will I receive updates?
You can choose how often you would like to receive updates from us – daily, weekly, or monthly. We will always keep you informed of any changes that could affect your business so that you can make informed decisions. Regular communication is one of the key benefits of working with our firm.
Can I trust you with my confidential information?
Yes – we understand the importance of confidentiality and will never share your information without your permission first
How do I make payments?
We accept all major credit cards and PayPal. You can also set up automatic monthly payments so you never have to worry about forgetting to pay your bill.
What if I need help using the system?
Our customer support team is available 24/7 to assist you with any questions or problems you may have. We also offer training videos and written tutorials on how to use our system.
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Do you offer any guarantee?
Yes, we offer a 100% satisfaction guarantee on all of our services. If you’re not happy with our services for any reason, just let us know and we’ll make it right.
What software do you use?
We use the leading online accounting software, Xero. This allows us to provide you with the most efficient and effective service possible. If you already use another software package, we can still help you – just contact us to discuss your needs.
Do I need to be tech-savvy to use your services?
No – we will take care of everything for you. All you need is an internet connection and an email address. We will send you login details for our secure client portal, where you can access your account anytime, anywhere. You can also contact us via phone or email if you ever need assistance.
Do you have any other questions?
Contact us today and one of our friendly representatives will be happy to answer any questions you may have about our firm or our services. No matter what your business needs are , we’re here to help . Get started today and see how we can help you take your business to the next level!